T-Systems and Sybase bring SAP CRM to the smartphone

The CRM system for smartphones, first introduced at CeBIT 2010 by T-Systems, was developed in collaboration with Sybase and SAP and follows the trend of being able to use business applications on the go. For example, several analyst firms forecast up to 1.2 billion mobile workers within the next three years – equivalent to around one third of all jobs worldwide.

Smartphones are playing an increasingly important role in this and are replacing the laptop in many areas – or at least supplementing it. Because smartphones are always online and thanks to modern mobile networks also able to transmit larger amounts of data. For example, one device is sufficient to use telecommunications, e-mail and Internet services, as well as office and business applications worldwide.

Features and characteristics of Mobile SAP CRM:

First SAP CRM application on smartphones, suitable for Apple iPhone, BlackBerry and Windows Mobile

Simplified mobilization thanks to standardized middleware

SAP Workflow Integration

Fully managed mobile services

Data security through multi-level access concept and return to the original state

Overall less effort for IT hardware.

At CeBIT, T-Systems will show how smartphones are prepared with an app and later centrally administered. If the smartphone is lost, all information is retained as it is securely stored in the data center. If required, the device can also be remotely reset to its delivery state. The mobile SAP solution can be seen at T-Systems in Hall 4, Stand 26.

SAP CRM
SAP CRM

SAP CRM Data entry

The process of entering data into masks can also be precisely determined. We already had the example with the customer number, which must be composed of two letters and five numbers together. The system checks such specifications already at the input and does not even accept data that does not correspond to the definition.

In addition, mandatory fields can be defined that users must fill in, and it is possible to include accessibility features such as calendars, where one click on the day is enough to make a date entry. These measures also make sense, since they rule out many possible errors when entering data from the outset.

Through the journal, users have the opportunity to view all changes to the data and thus determine who made which entries and when. Incidentally, the aforementioned grouping hierarchy can not only be used for a better overview, but also makes it possible to drag and drop data from one context to another. In this way, the responsible employees “move” representatives from one branch to the other as required.

To demonstrate the re-export of modified records from the MDM to the source systems, Talend has built a process into the demo database that triggers an export function whenever it is modified, which writes the modified data to CSV files, which in turn can be used to update systems such as finance and payroll.

In the test, there were no problems. Export operations to other systems are analogous. So it is not necessary, as in our test to export data via CSV files. In practice, the MDM system writes the changed information directly to the corresponding target system.

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